Count on your BMW Service Partner to keep you confidently on the road. With our personalised offers and our Proactive Care commitment, we guarantee your BMW receives the precise maintenance, repair, or service it needs. Rest assured, you're always in excellent hands.
Your benefits at a glance.
Proactive
Quality and expertise
Large service network
Original BMW Parts
Comprehensive service offering
Our service pledge to you.
With BMW Proactive Care, you receive proactive support in every situation. Whether in the event of an error message in the vehicle, the next due service appointment, a breakdown or an accident. We offer you the ideal solution for your BMW. Lean back and enjoy the benefits of BMW Service with Proactive Care.
Getting in touch.
We will proactively contact you through the My BMW App, by email or directly in your vehicle. In urgent cases, we will call you.
Service appointment.
We propose convenient dates for your service. You choose the best time to visit and book easily online or with your BMW Service Partner.
Status.
You’ve dropped your car off at the dealer? We'll keep you updated on how the service is progressing and the cost involved.
What you need for Proactive Care.
An active BMW ConnectedDrive account for your BMW
A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Service Partner
Please consent to our Privacy Policy and agree to receive communications from the BMW AG or your BMW Service Partner. For even smoother interactions, enable push notifications in the My BMW App.
BMW Service Inclusive.
With BMW Service Inclusive, all your service needs are covered at a fixed price. Enjoy peace of mind at any participating BMW Service Partner worldwide of course with Original BMW Parts.
For new and used vehicles.
Find precisely the right BMW Service Inclusive package for your needs:
- Coverage for up to six years and 120,000 km
- For new cars, mileage starts from the first registration
- For used cars, mileage starts from the initial service covered in the package
- Can be flexibly extended up to ten years or 200,000 km
Service Inclusive for electric vehicles.
Service Inclusive covers your electric BMW comprehensively:
Enjoy up to six years of coverage with no mileage limits
For new cars, we count mileage from the first registration
For used cars, we count mileage from the first service covered by the package
Your coverage can be flexibly extended by up to ten years
BMW Service Inclusive Plus.
Enhance your BMW Service Inclusive package with additional coverage:
Includes replacement of essential wear parts, such as brake system pads, brake system discs, and clutch
Choose from flexible terms and mileages
Enjoy the reliability of Original BMW Parts
Order within the first three months after registering your new BMW
BMW Repair Inclusive.
Stay protected. With BMW Repair Inclusive, your warranty is extended up to five years and 200,000 km.
Experience the freedom of extended, worry-free driving.
Covers repairs after the legal warranty ends
Available at BMW Service Partners worldwide
Transferable to the new owner if you sell your vehicle
Order within the first three months after registering your new BMW
Roadside and Accident Assistance.
We are here for you when it counts. From a flat tyre to an accident, BMW Roadside and Accident Assistance gets you back on track quickly.
Immediate assistance over the phone.
Call our specialists for 24/7 assistance, 365 days a year.
Hotline : 1 800 88 8808
International : +603-7965 3822
Get back on the road quickly and reliably.
Explore other ways to connect with us.
If you activate Proactive Care, we will contact you immediately in the event of an accident. If your vehicle breaks down, reach out to us using the emergency button in your BMW or the My BMW App. For your convenience, we receive all vehicle data instantly, so that we can assist you quickly and easily.
Roadside or remote assistance.
If our experts can’t resolve the issue remotely, we are there for you on site. We dispatch a BMW Service Mobile or towing service immediately. If necessary, we arrange a taxi, flight or hotel for you.
BMW Value Service.
Need attractive service rates for BMW 5yrs+? Discover an attractive service offering for your BMW. From brakes to oil changes to an air or microfilter replacement with attractive savings. Original BMW Parts and expert knowledge included.
Attractive service rates for your safety and retaining your BMW’s value.
Attractive savings.
High quality service
Long-term value retention
Original BMW Parts
Fair and transparent
BMW Repair & Care.
Everyday driving can leave its mark, from small scratches to major damage. BMW Certified Body and Paint Shops place experts at your side to ensure that your vehicle quickly returns to its flawless condition.
Your BMW is in the very best hands.
As immaculate as the first time it was driven:
Certified repair process retains your car’s value
State-of-the-art testing and diagnostics technology
Specially trained experts
Swift and smooth processing
Original BMW Parts and BMW ColorSystem
BMW windscreen repair.
A small stone can have a big impact. Our experts quickly and easily handle any stone chip in your windscreen to prevent it from becoming a crack. Whether you need a repair or a replacement, we provide the best solution for your BMW.
BMW accident repairs.
Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Original BMW Parts.
BMW cosmetic repairs.
Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.
Original BMW Parts.
Certified BMW quality specially for your BMW
Great value for money
Their perfect fit and functionality help to retain your BMW’s value for the long term
Up to 2 years warranty
Frequently asked questions.
Additional services for your BMW.
Original BMW Accessories.
From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.
BMW ConnectedDrive.
Your BMW — connected to everything that's important. For more safety, comfort and entertainment.
BMW Financial Services.
Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. All in. Simply smart.